At Securitydealsstore (https://securitydealsstore.shop/), we prioritize customer satisfaction and strive to provide the best antivirus software and services. However, we understand that issues may arise, and we are committed to offering fair and transparent refund and return policies. This policy outlines the conditions under which refunds and returns are applicable and how you can initiate a request. Please read this document carefully before making a purchase.

1. Refund Policy

We provide antivirus software and services in digital form, which means that once a product is delivered, it cannot be physically returned. Due to the nature of digital products, refunds are only granted under specific conditions.

1.1 Digital Products (Software Licenses & Subscriptions)

All antivirus software, security tools, and subscription-based services purchased through our website are considered final sales. However, we may issue refunds under the following conditions:

  • Billing Errors: If you were charged incorrectly due to a system error, duplicate transaction, or any mistake on our part, you are eligible for a full refund.
  • Incorrect Product Purchase: If you purchased the wrong product and have not activated or used the license key, you may request a refund within 7 days of purchase.
  • Technical Issues: If the software you purchased has a major technical issue that prevents it from functioning as intended and our support team is unable to resolve it within 7 days, a refund may be issued.
  • Unauthorized Transactions: If you notice a transaction on your account that you did not authorize, please contact us immediately to investigate and process a refund if applicable.

Refund requests for digital products must be submitted within 7 days of purchase to be considered. Any requests made after this period will not be eligible for a refund.

1.2 Subscription Services

Many of our antivirus solutions are offered as subscription-based services, which automatically renew at the end of each billing cycle unless canceled in advance. Please review the following refund conditions for subscriptions:

  • Cancellation Before Renewal: If you wish to cancel your subscription, you must do so before the renewal date to avoid being charged for the next billing period. Refunds are not provided for late cancellations.
  • Partial Subscription Usage: Once a subscription period has begun, it cannot be refunded. For example, if you subscribe for one year and cancel after two months, you will not receive a refund for the remaining months.
  • Accidental Renewal Charges: If your subscription is renewed automatically and you did not intend to continue using the service, you may request a refund within 48 hours of the renewal charge. Beyond this timeframe, refunds will not be granted.

To manage or cancel your subscription, visit your account settings on our website or contact our support team.

2. Return Policy

Since all our products are delivered digitally via email or direct download, there is no need for physical returns. Instead, if you encounter any issues with activation, installation, or performance, we strongly encourage you to reach out to our technical support team.

Our experts are available to assist with:

  • License Activation Issues: If your antivirus key does not work or is marked as invalid, our team will investigate and provide a solution.
  • Software Compatibility Problems: If your system does not meet the software’s minimum requirements, we can guide you on alternative solutions or product exchanges if applicable.
  • Troubleshooting Technical Errors: If you experience software malfunctions, errors, or performance issues, we will attempt to resolve them through updates, patches, or technical assistance.

If a technical issue cannot be resolved within 7 days, a refund may be considered on a case-by-case basis.

3. Non-Refundable Items

While we strive to accommodate refund requests whenever possible, certain items are strictly non-refundable:

  • Activated License Keys: If you have already used the license key to activate the software, it cannot be refunded under any circumstances.
  • Downloaded and Installed Products: If the software has already been downloaded, installed, and used, it is ineligible for a refund.
  • Failure to Meet System Requirements: Customers are responsible for ensuring that their devices meet the software’s system requirements before purchase. Refunds will not be issued if a product is incompatible with your system.
  • Discounted or Promotional Purchases: Items purchased during special promotions, discounts, or bundled offers are final sale and are not eligible for refunds.

Before making a purchase, please carefully review the product specifications and system requirements provided on our website.

4. How to Request a Refund

If you believe you are eligible for a refund, follow the steps below to submit your request:

Step 1: Contact Our Support Team

Send an email to support@securitydealsstore.shop or contact us via live chat on our website. You can also reach out via phone at .

Step 2: Provide Required Information

Include the following details in your request to expedite the process:

  • Order Number (found in your purchase confirmation email)
  • Reason for Refund (billing error, technical issue, wrong product, etc.)
  • Proof of Purchase (invoice, receipt, or confirmation email)
  • Screenshots or Documentation (if applicable)

Step 3: Review & Approval

Our team will review your request and respond within 3-5 business days. If approved, the refund will be processed accordingly.

5. Processing Time

Once your refund is approved, it will be processed as follows:

  • Refunds are issued back to the original payment method used for the purchase.
  • Processing time may take 5-7 business days, depending on your payment provider.
  • If you do not receive your refund within this period, please check with your bank or payment service before contacting our support team.

6. Changes to This Policy

Securitydealsstore reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically. Continued use of our services after changes are implemented constitutes acceptance of the revised terms.